Frequently Asked QuestionsInternational Services FAQ

Is there a difference between an international document and an international parcel?
YES, see below

International document:These are business-related documents, which have no saleable or commercial value. This includes banking and shipping documents, reports, plans, tenders, quotations and general business correspondence. Please refer to your international service guide or customer service for delivery standards to differing countries.

International parcels: These are dutiable or commercial value commodities that do not qualify as documents. This includes samples, spares, magnetic tapes and other non-document commodities. Customs clearance procedures at destination could result in a transit delay. Please refer to your international service guide or customer service for delivery standards to differing countries.

What documentation is required for international shipments?
Please refer to the International Shipment Document requirements on this site.

Will I have to pay import duty on the items I purchase from overseas?
This depends on the type of commodity you are purchasing, the value of the goods, how the vendor labels them for customs purposes and what country you are importing them into. If customs imposes a charge DCB will pay this at first instance, but you are advised to pay this, whether or not you accept delivery of the goods.

Our company would like to begin exporting products to various countries. Can DCB advise us?
Please contact your local DCB customer service department, and they will have someone contact you to discuss your needs.

Are there any weight restrictions for International Shipments?
Yes. DCB will accept heavy shipments for International courier provided that no single piece weighs more than 30 kilograms (e.g.: a shipment weighing 300 kilograms in total should be packaged to form at least 10 pieces). In the event that this is not possible please contact DCB to make special arrangements.

What is the transit time to an International Destination?
Please see the Domestic or Internationals Transit times section of this site. These are approximate delivery times. Special arrangements can be made to meet critical deadlines.