Clients are allocated a specific contact person who will look after all their daily queries.
Your allocated customer service agent is there to understand your business and all your transport objectives.
We maintain our own secure warehouse facilities, which are manned 24 hours a day and kept under continuous video surveillance. The last twenty five years has taught us EXPERIENCE, QUALITY RESOURCES and ATTENTION TO DETAIL are the crucial hallmarks of any high quality transport service.
Parcel Tracking Service
We run an internet based tracking system monitoring the movement of all our parcels. This is available to all customers through our Web Page. If you require further details such as Rates, hard copy POD‘S you can access this by logging in with your unique pass word.
Tailored POD Solutions
E-docs is designed to create images from documentation, e.g. Delivery sheets, Waybills and GRV‘s in order to keep record of the documentation. It‘s a secure document solution that automates invoicing. It gives you one click access to POD‘s from your electronic invoice that is sent to you via e-mail weekly and/or monthly. Allows for fast and easy multiple POD search on our website, and can effortlessly retrieve hardcopies. DCB‘s main goal is to make the E-doc the POD solution for our customer.
Specialized weighing and dimension machine – All compatible parcels go through SWAD to supply accurate weight & volume data and give a true representation of the space they will require. Our SWAD gets serviced and calibrated every 3 months which is more than the required 3 times a year by trade authority.
We have 37 cameras throughout our warehouse and loading facilities. These are strategically placed to monitor the movement of every parcel. We monitor for 24 hours and this footage is stored for a 3 month period. We replicate this system at all our Branches.