Frequently Asked QuestionsPrivacy Policies

What information does DCB capture on its web site visitors?
The DCB web-server, as almost all other web servers on the Internet, stores a list of visits to the server. We use this list to assess which are the most popular sections of our site and to assist us in improving the navigation and content. This file, called an access-log file, records some very basic information about you: the date and time of visit; what pages of our site you looked at; the address of the web site from which you linked to DCB; what kind of web browser you are using; and your IP address.

This log file cannot identify your e-mail address or any other personal information. DCB does not use automatic systems to associate your IP number to any other information you give to us while using our sites, and will not do so manually unless special circumstances require such an action.

Does DCB request any personal information?
Some features of our site require you to provide personal information. The site ‘personalization’ feature records very basic information about you in a cookie, to make the completion of forms on our web sites easier for you. This information is not stored by DCB; instead, it is retained on your own machine in a small text file called a cookie.

Other sections of the site, such as the collection request, may also hold your information in a cookie in order to prevent you having to type the same information into the form time and time again. This information will not be transmitted to DCB until you submit your pick-up request.

Other sections of the DCB web sites, such as Quotes, may require you to hold a DCB account. In this case, DCB will hold your details on record for accounting purposes. Other users will not be able to access your information, even if they know your account number, without a password. This password is always transmitted between DCB and your web browser using a secure connection.

How does DCB use the information?
The information we capture helps us to identify the type of web site content that our customers would most like to see. We use this information to improve the DCB web site.

The information you give to us is used to make our services easier for you to use, or to facilitate the provision of a service, such as a pick-up or supplies delivery. We may also use this information to send you e-mail notifications about updates to the web site, if you give us permission to do so, and to contact you for marketing purposes.

No information you share with us will be passed to organizations.