Frequently Asked QuestionsGeneral faq

General DCB FAQ

Why use DCB?
DCB specializes in Distribution, Courier and Bulk courier/freight and have been offering courier services to the South African market since 1996. DCB have an extensive network of 10 branches in Southern Africa and it delivers to most towns. In partnership with other global carriers it delivers to almost any major destination worldwide.

What Capacity can DCB handle?
DCB has traditionally distributed over 500 thousand waybills and over 18 Million kg’s per annum within South Africa and abroad. DCB has branches in Johannesburg, Bloemfontein, Cape Town, Durban, Kroonstad, Ladysmith, Nelspruit, Port Elizabeth and Polokwane and employ more than 250 employees. The DCB staff has an average service record in excess of 3 years. DCB makes use of a fleet of more than 70 vehicles ranging from half toners to 14 toners.

Most Courier Companies offer a good service to the major centers but the regional center service is a lot to be desired, what can DCB do that is different to the other companies?

DCB has a strong regional network and in most cases the deliveries are affected by our own courier in the regions. By keeping the shipment in our control we can offer a more secure and effective delivery of your regional deliveries. For areas we do not cover we have established very strong relations with selected sub-contractors who deliver consignments to regional areas on our behalf. We have recently set up Service Level Agreements with these suppliers and in so doing can offer you, our client a more effective delivery in these regional areas. Due to the demographics of South Africa, regional area delivery times range between 1-5 working days, depending on destination. Please refer to customer service for more specific transit time information to your area of question.

Can I insure my shipment?
Please note that for a nominal fee of R3.50 per shipment, your shipment will carry Automatic Insurance to the value of R1 500 cover per Waybill. If you are not already covered by your own transport insurance policy, you can insure your goods up to an additional maximum of R25 0000 (cost of replacement). The premium comes to 2% of the declared value (minimum R75). There is a 10% excess of claim should there be one. Some documents, such as airline tickets, cannot be insured.

What is a Regional Center?
Any destination outside of a 50 km radius of the central business district of a Major Center (Johannesburg, Bloemfontein, Cape Town, Durban, East London, George, Kimberley, Nelspruit, Polokwane and Port Elizabeth).

Please refer to customer service should you wish to know if a particular location is a Major Center or a Regional.

Why and How is the Regional Center surcharge applied?
A Regional Center surcharge applies to any and all destinations that fall outside a 50km radius of the central business district of a Major Center (refer to question: “What is Regional Center?). This is an additional charge that is applied over and above the charge for the Major Center to Major Center charge.

The charge is levied as there are costs to get a shipment to a Major Center and then additional costs to have this shipment delivered to the Regional Center, whether this is via our own Infrastructure or a sub-contractor.

How do I know if my goods are Dangerous/Hazardous?
There are a number of goods that are not permitted on an aircraft or if they can be flown, require specialized packaging and/or paperwork (Dangerous Goods Declarations).

The most common types of hidden Dangerous Goods are:

* Household goods (may contain aerosol cans, or toxic substances);
* Magnets or magnetic materials (affects navigation equipment of aircraft);* Automobile Parts (may contain old oil or ferro-magnetic material);
* Camping equipment (may contain lighters or lighter-fuel, canisters of Flammable gases, matches etc.);
* Diagnostic specimens (may contain infectious substances or be on ‘dry’ ice).

Whilst the above list contains typical Dangerous Goods, the following lists of Dangerous and Prohibited Goods are more comprehensive:

Dangerous Goods: Flammable materials, Batteries, Detergents, Corrosive agents, Aerosol cans, Paint, Ammunition, Explosives, Fertilizer, Fire Arms, Explosives.

Prohibited Items: Currency, Stamps, Works of Art, Jewellery, Precious Metals, Precious Stones, Bullion, Cashier’s Cheques, Traveller’s Cheques, Money orders or any cash equivalent, Coins, Bank and/or treasury notes, Securities, Animals, Livestock, Bloodstock, Medical specimens, Antiques, Plants, Foodstuffs, Illegal Substances, Drugs, Perishables, Tobacco, Negotiable instruments in bearer form. Lewd obscene or pornographic materials, Industrial carbon and diamonds, IATA, restricted articles, including hazardous or combustible materials. Property, the carriage of which is prohibited by any law, regulation or structure of any federal stated or local government or any country form, to or through which the shipment may be carried and any other items from time to time notified by DCB to be a prohibited item.

Please note that you may not include any of the above-mentioned items in consignments to be couriered by DCB. It is your sole responsibility to ensure that you comply with this mandate at all times, failing which DCB will not be held responsible for any delay in the shipment.

DCB reserves the right to inspect any and all consignments suspected of containing any of the above-mentioned items. It should be noted that failure to comply with the above instructions may lead to confiscation of the shipment as well as legal proceedings. The reason is simply that such consignments can jeopardize the safety of airline passengers and we would request your strict compliance at all times.